FAQs – Buy & Go

Frequently Asked Questions

SHIPPING

1. Which countries do you ship to?

We ship to over 18 countries, including the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, Egypt, and more. Visit our shipping page for the complete list.

2. How long does delivery take?

Delivery typically takes 3-7 business days, depending on your location and selected shipping method.

3. What are your shipping fees?

Shipping fees depend on your order size, location, and chosen shipping option. Shipping costs are calculated at checkout.

4. How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your order on our website or the courier's tracking page.

5. Do you offer express shipping?

Yes, express shipping is available for select locations at an additional cost. You can choose this option during checkout.

6. What if my order is delayed?

If your order is delayed, please contact our customer support team for assistance. We’ll work with the courier to resolve the issue as quickly as possible.

PAYMENT

1. What payment methods do you accept?

We accept all major credit and debit cards, Tabby (available in select locations).

2. Is it safe to shop on your website?

Yes! We use advanced encryption and secure payment gateways to protect your personal and financial information.

3. What currency are your prices in?

All prices are displayed in AED (United Arab Emirates Dirham). Currency conversions for international orders may apply, depending on your bank or payment provider.

4. My payment didn’t go through. What should I do?

If your payment fails, ensure your details are correct and try again. If the issue persists, contact our customer support team for assistance.

Order & Retunrs

1. Can I cancel or modify my order?

Yes, you can cancel or modify your order if it hasn’t been shipped yet. Please contact our support team immediately to make changes.

2. What is your return policy?

We offer a 14-day return policy. Items must be returned in their original condition, unused, and with all original packaging and tags.

3. How do I request a return or exchange?

To initiate a return or exchange, contact our customer support team with your order details. We’ll guide you through the process.

4. Do I need to pay for return shipping?

Return shipping fees depend on the reason for the return. If the item is faulty or damaged, we cover the shipping costs. For other reasons, return shipping costs may apply.