Shipping Policy

At Buy and Go, we are committed to delivering your order as quickly and efficiently as possible. Below are the details regarding our shipping process, timelines, and costs.

1. Shipping Timeframe

Standard Shipping Time: All orders will be processed and shipped within 14 business days of placing the order.
Estimated Delivery Time: Once shipped, your order will typically arrive within 13 to 16 days. Delivery times may vary based on your location and the shipping method chosen.
Shipping Delays: Occasionally, circumstances beyond our control (e.g., customs delays, weather conditions, or other unforeseen factors) may cause delays in shipping. While we strive to meet the estimated delivery times, please note that we cannot guarantee exact delivery dates.

2. Shipping Fees

Shipping Costs: Shipping fees will be calculated during checkout based on your location, the size and weight of your order, and the shipping method selected.
Free Shipping: We offer free shipping on orders above 120$. Please check for any current promotions offering free or discounted shipping.

3. Shipping Methods

We offer various shipping methods to ensure the best delivery experience for you. You can select your preferred shipping method during checkout. Available shipping options may include:

Standard Shipping
Expedited Shipping (if available)

4. Order Processing

Order Confirmation: Once your order is placed, you will receive an order confirmation email. This will include an estimated shipping date and tracking information once your order has been shipped.
Order Status: You can check the status of your order anytime by logging into your account on our website or by contacting our customer service team.

5. Shipping Address

Accurate Information: Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address details.
International Shipping: We currently offer shipping to [list of countries or regions]. If your country is not listed, please contact us for more information.

6. Shipping Issues

If you experience any issues with shipping, such as missing or damaged packages, please contact our customer service team immediately at [info@buyandgouae.com]. We will work with the shipping carrier to resolve the issue.

7. Customs, Duties, and Taxes

Customs Fees: For international orders, please be aware that customs duties, taxes, and other charges may apply. These fees are the responsibility of the customer and are not included in the product price or shipping cost.
Customs Delays: Occasionally, packages may be delayed due to customs processing. We have no control over customs procedures, and delays may vary depending on your country’s regulations.

8. Damaged or Lost Shipments

If your package arrives damaged or is lost during shipping, please contact us within same day of receiving your order. We will initiate an investigation and assist in resolving the issue. If the item is found to be damaged, we may offer a replacement or refund based on the situation.